❌ WITHOUT THIS CASE

A single water accident ending your phone permanently. Dust and sand working into ports and speakers. No confidence taking your phone outdoors.

✅ WITH RED PEPPER CASES

IP68-rated full-body seal keeps water and dust out completely. Shockproof construction handles drops on top of water protection. Total confidence in any environment.

IP68 WATERPROOF SEAL

Fully sealed housing protects every port and opening from water submersion.

DUSTPROOF CONSTRUCTION

Sealed openings keep fine particles out in dusty and dirty environments.

SHOCKPROOF LAYER

Impact-resistant construction protects against drops on top of water defense.

Is this case actually IP68 rated?

Yes. This case carries an IP68 waterproof rating, tested for submersion protection when all port covers are properly sealed.

How deep can I submerge my phone?

The IP68 rating supports submersion in fresh water. Avoid extended submersion beyond rated depth and never expose the case to salt water without rinsing afterward.

Does the touchscreen work underwater?

Capacitive touchscreens generally do not respond reliably underwater regardless of case. The screen works normally once removed from water.

How do I know the seal is secure?

Firmly press all port covers closed until you feel them click or seat completely. Check that no gaps remain before any water exposure.

Will this protect against drops too?

Yes. The shockproof construction provides drop protection in addition to the waterproof seal, giving you dual protection in one case.

Can I use headphones with this case?

The audio port cover opens for wired headphone use. Reseal it fully after removing headphones to maintain waterproof protection.

Does the seal degrade over time?

Like any seal, the gasket can wear with heavy use. Inspect it periodically and avoid harsh chemicals that could degrade the material.

What colors are available?

Black, White, Red, Pink, and Purple — full waterproof protection in a color that fits your style.

Is wireless charging supported?

The sealed construction may reduce wireless charging efficiency. We recommend wired charging through the sealed port cover for reliable results.

Will this fit other Samsung models?

No. This case is engineered exclusively for the Samsung Galaxy Note 9 and will not fit other models.

How do I clean the case?

Rinse with fresh water after saltwater or muddy exposure. Dry thoroughly before resealing to prevent internal moisture buildup.

Does the camera work well through the case?

Yes. The camera lens cover is optically clear and does not interfere with photo or video quality.

Does Red Pepper Cases offer a guarantee?

Yes. Contact us at redpepperwaterproof@gmail.com and we will resolve any issue with an exchange or store credit.

What is the return policy?

We offer exchanges and store credit on all Red Pepper Cases products. Reach out with your order details and we will take care of you.